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Job Summary
Job Title
Service Delivery Executive
Location
United Kingdom
Salary
Salary: From £23,000 per annum, negotiable dependant on experience
JD - Service Delivery Executive 2024
View advert
About the Job
Job Title: Service Delivery Executive
Salary: From £23,000 per annum negotiable depending on experience (when working full time max 35 hours per week)
Contract: 12 month FTC
Location: Hybrid - office based with flexibility to work from home or at any of our hubs London, Bristol Manchester and Milton Park, Oxfordshire)
“We work as a geographically dispersed team, so mainly remotely, however, we have regular face to face activities, and we have hub offices where you can work with colleagues from our directorate and wider Jisc.”
Hedd is part of Jisc, the UK higher, further education and skills sectors’ not-for-profit organisation for digital services and solutions.
Our vision is for the UK to be a world leader in technology for education and research and our mission is to power and empower our members with the technology and data they need to succeed. We know that digital technology has the ability to transform the student experience. We have the experience, expertise and know-how to drive that transformation.
About the role:
The Service Delivery Team is made up of 6 people who deliver all of the customer service for the 65 universities that provide their degree verifications exclusively through Hedd. We also provide a similar service on behalf of most other UK universities. We also have dedicated account managers, a product manager and a technical product owner within the team.
The position is a very busy administrative role, working as the middle person providing customer service between universities and third parties requiring degree verification. Most of your correspondence will be done via Outlook and you will mostly be emailing employers, screening agencies, embassies, and universities. The role mainly consists of checking information and passing it between parties to ensure that candidates can have their Higher Education credentials verified.
Other responsibilities will include:
• Processing incoming verifications and passing them onto institutions
• Dealing with and resolving incoming queries
• Handling incoming paid-for verifications and processing payments
• Processing responses and inputting data onto a dashboard
Key Skills and Experience:
• Competence in Microsoft Office applications
• Experience working in an office-based, customer-focused environment
• Experience in an administrative role
• Experience working with CRM and financial systems (or similar software)
• Professional approach in dealing with customers, with strong customer service skills
• Highly organised and skilled at time management
• Strong communication skills with both internal and external stakeholders of all seniority levels
Please refer to the job description for full details.
Don’t meet every single requirement?
We know that sometimes people can be put off applying for a job if they think they can’t tick every box but we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for this or other roles!
Why work at Jisc:
At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors.
We believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. Our hybrid working policy is flexible, and the frequency of time spent in your nominated office will vary across teams and job roles.
Take a look at our fantastic benefits! We offer:
• Flexible work pattern, which can adapt to suit your schedules and personal commitments
• 31 days annual leave (plus bank holidays) that includes an additional three closure days over Christmas
• A generous pension scheme
• A range of leave options, including parental leave, 3 days volunteer leave per annum and even career breaks
• A generous budget to support you with external learning and Continuous professional development
• Allocated allowance of up to £250 to equip your home office
• A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning
• Mental health first aid trained staff and supportive environment
• Financial well-being support
• The opportunity to donate to charity tax-free with our Payroll Giving benefit
• A wide range of discounts from retailers and big-name high-street stores
• Cycle to work scheme
• Employee recognition awards and travel loans
• Additional Flexible benefits include Holiday Buying - Purchase 1-5 days’ additional holiday per annum, Healthcare Cashplan, Electric Car Lease Scheme and option to purchase SmartTech
Equality, diversity and inclusion
We celebrate diversity, embrace our differences, through our culture and employee networks and know that this is critical for our success. We work hard to make sure we’re inclusive and we are committed to furthering our culture of inclusion. Striving to be best in practice, we are working hard to achieve progressive change. ‘Always inclusive’ is one of our six guiding principles - a principle which actively encourages acceptance of differences within individuals.
We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, neurodivergence, trans status, veteran status or gender identity.
Application process:
Please do let us know what reasonable adjustments you need made to the application or selection process so you can do your best. We will be happy to help you.
Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls!
We advertised this role on 26th March 2024
Salary: From £23,000 per annum negotiable depending on experience (when working full time max 35 hours per week)
Contract: 12 month FTC
Location: Hybrid - office based with flexibility to work from home or at any of our hubs London, Bristol Manchester and Milton Park, Oxfordshire)
“We work as a geographically dispersed team, so mainly remotely, however, we have regular face to face activities, and we have hub offices where you can work with colleagues from our directorate and wider Jisc.”
Hedd is part of Jisc, the UK higher, further education and skills sectors’ not-for-profit organisation for digital services and solutions.
Our vision is for the UK to be a world leader in technology for education and research and our mission is to power and empower our members with the technology and data they need to succeed. We know that digital technology has the ability to transform the student experience. We have the experience, expertise and know-how to drive that transformation.
About the role:
The Service Delivery Team is made up of 6 people who deliver all of the customer service for the 65 universities that provide their degree verifications exclusively through Hedd. We also provide a similar service on behalf of most other UK universities. We also have dedicated account managers, a product manager and a technical product owner within the team.
The position is a very busy administrative role, working as the middle person providing customer service between universities and third parties requiring degree verification. Most of your correspondence will be done via Outlook and you will mostly be emailing employers, screening agencies, embassies, and universities. The role mainly consists of checking information and passing it between parties to ensure that candidates can have their Higher Education credentials verified.
Other responsibilities will include:
• Processing incoming verifications and passing them onto institutions
• Dealing with and resolving incoming queries
• Handling incoming paid-for verifications and processing payments
• Processing responses and inputting data onto a dashboard
Key Skills and Experience:
• Competence in Microsoft Office applications
• Experience working in an office-based, customer-focused environment
• Experience in an administrative role
• Experience working with CRM and financial systems (or similar software)
• Professional approach in dealing with customers, with strong customer service skills
• Highly organised and skilled at time management
• Strong communication skills with both internal and external stakeholders of all seniority levels
Please refer to the job description for full details.
Don’t meet every single requirement?
We know that sometimes people can be put off applying for a job if they think they can’t tick every box but we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for this or other roles!
Why work at Jisc:
At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors.
We believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. Our hybrid working policy is flexible, and the frequency of time spent in your nominated office will vary across teams and job roles.
Take a look at our fantastic benefits! We offer:
• Flexible work pattern, which can adapt to suit your schedules and personal commitments
• 31 days annual leave (plus bank holidays) that includes an additional three closure days over Christmas
• A generous pension scheme
• A range of leave options, including parental leave, 3 days volunteer leave per annum and even career breaks
• A generous budget to support you with external learning and Continuous professional development
• Allocated allowance of up to £250 to equip your home office
• A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning
• Mental health first aid trained staff and supportive environment
• Financial well-being support
• The opportunity to donate to charity tax-free with our Payroll Giving benefit
• A wide range of discounts from retailers and big-name high-street stores
• Cycle to work scheme
• Employee recognition awards and travel loans
• Additional Flexible benefits include Holiday Buying - Purchase 1-5 days’ additional holiday per annum, Healthcare Cashplan, Electric Car Lease Scheme and option to purchase SmartTech
Equality, diversity and inclusion
We celebrate diversity, embrace our differences, through our culture and employee networks and know that this is critical for our success. We work hard to make sure we’re inclusive and we are committed to furthering our culture of inclusion. Striving to be best in practice, we are working hard to achieve progressive change. ‘Always inclusive’ is one of our six guiding principles - a principle which actively encourages acceptance of differences within individuals.
We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, neurodivergence, trans status, veteran status or gender identity.
Application process:
Please do let us know what reasonable adjustments you need made to the application or selection process so you can do your best. We will be happy to help you.
Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls!
We advertised this role on 26th March 2024
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