SSL Certificate Service Owner
Salary: Circa £35,000 per annum depending on experience
Contract: Permanent
Location: Hybrid - flexibility to work from home or at any of our main hubs (London, Bristol, Manchester and Harwell)

Jisc is the UK higher, further education and skills sectors’ not-for-profit organisation for digital services and solutions. We believe education and research improves lives, and technology improves education and research.

Our vision is for the UK to be a world leader in technology for education and research and our mission is to power and empower our members with the technology and data they need to succeed. We know that digital technology has the ability to transform the student experience. We have the experience, expertise and know-how to drive that transformation.

About the role:
You will be part of the growing Trust and Identity (T&I) services group, reporting to the T&I Head of Technical and Service Operations. The group operates five core services, including the Jisc certificate service, a consultancy service, and the UK access management federation.

Jisc runs a certificate service, predominantly for its national research and education members. The service enables Jisc members and customers to procure SSL and SMIME certificates that secure customer facing technical infrastructure. In this exciting and key role you will take responsibility for managing the day to day running of the Jisc certificate service whilst ensuring the service runs smoothly and efficient.

We are looking for someone with demonstrable knowledge of SSL Certification and use cases for a certificate service who is passionate about delivering value to our customers.

Responsibilities will include:
• Own and manage the relationship between Jisc and its suppliers (In this case – GÉANT and the current certificate supplier – Sectigo)
• Working with the commercial and helpdesk teams to grow the service and deliver superior customer experiences.
• Working with the helpdesk manager, deliver a phased escalation process to ensure that escalations can be resolved in a timely and effective manner, and that the helpdesk team are being upskilled to reduce escalations and deliver better customer experiences in future.
• Acting as a Certificate subject matter expert, including support for internal and external projects and events.

Key Skills and Experience:
• A demonstrable knowledge of SSL Certification and use cases for a certificate service.
• Experience working with multiple stakeholders (both internal and external) to achieve desired results
• Experience working with CRM (Customer Relationship Management) and financial systems (or similar software).
• Excellent communication skills with internal and external stakeholders of all seniority levels.
• Ability to converse and negotiate with staff at all levels – internally and externally to the business – in both technical and non-technical communications & presentations.

Please refer to the job description for full details.

Don’t meet every single requirement?
We know that sometimes people can be put off applying for a job if they think they can’t tick every box but we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for this or other roles!

Why work at Jisc:
At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors.

We celebrate diversity, embrace our differences and know that this is critical for our success. We work hard to make sure we’re inclusive and we are committed to furthering our culture of inclusion. So, if you are great at what you do and share our values, we want to hear from you.

At Jisc we believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life.

We offer hybrid working and although the majority of our staff work from home, getting face to face is something we value and find time for when we can. If you prefer an office environment all our hubs are open and offer a great space to work.

Our benefits are great too. We offer:
• Flexible work pattern, which can adapt to suit your schedules and personal commitments
• 28 days annual leave (plus bank holidays) and an additional three closure days over Christmas
• A generous pension scheme with above average employer contributions
• A range of leave options, including parental leave, volunteer leave and even career breaks.
• A generous budget to attend conferences and in-person training
• Allocated allowance of up to £250 to equip your home office
• A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning
• Mental health first aid trained staff and supportive environment, plus your own Wellbeing allowance to spend on wellbeing for you
• Financial well-being support
• Discounts on big-name high-street stores
• Cycle to work scheme
• Employee recognition awards and travel loans

Equality, diversity and inclusion
At Jisc, we strive to be best in practice and are working hard to achieve progressive change. ‘Always inclusive’ is one of our six guiding principles - a principle which actively encourages acceptance of differences within individuals.

We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, neurodivergence, trans status, veteran status or gender identity.

Application process:
Please do let us know what reasonable adjustments you need made to the application or selection process so you can do your best. We will be happy to help you.

Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls!

We advertised this role on 19/05/2023.