Business Analyst - 18 month fixed term contract
Salary: from £36,000 per annum when working full time (max 35 hours per week)
Contract: 18 months FTC
Location: Home Based / Flexible
We believe in ‘Technology for Good’ – in improving lives through education and research. Our people want to make a real change – at Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. Being a social enterprise means that no matter how small our individual actions are, the positive impact on our collective is huge.
We’re a place unlike any other, where the best of education fuses with the best of technology to create a unique model with unique opportunities and interesting problems to solve in a diverse and inclusive environment. It’s what keeps our work varied, original and surprising – and that’s why we love it.
We’re gearing up for our most exciting chapter yet – one with the chance to both build new systems and make our mark by improving old ones. Our story will be written by those ready to take on challenges and see them through; the kind of people who never stop learning, celebrating differences and using tit to drive better solutions.
We know that sometimes people can be put off applying for a job if they think they can’t tick every box. But we realise the ‘perfect candidate’ doesn’t exist. If your excited about working for us and can do most of what we are looking for, go ahead and apply. You could be exactly what we need!
We’re ideally looking for someone with:
• Previous experienced of providing technical business analysis and process improvement.
• Some experience in ITSM requirements design and/or contact centre process flows would be advantageous.
• Demonstrable experience of using software tools to support business process design, for example Visio, Jira, SharePoint, MS Planner.
• Experience of working on business transformation programmes, ideally within IT Service Management
• Excellent presentation and communication skills.
About the role
You will join our EMPO team who sit within the strategy & corporate services directorate and are responsible for delivering strategic projects across the organisation. We operate an Enterprise Project Management Office which acts as a centre of excellence for all projects and programmes within Jisc.
The post holder will work on the implementation of a business wide ITSM platform to replace the existing systems and to consolidate existing services. You will be required to work with a variety of internal and external stakeholders to ensure the successful delivery of projects/programmes.
As part of a broader programme Jisc is also looking at developing a single operations centre to manage its customer interactions – providing a more cohesive and positive customer experience across all our services. The post holder will be responsible for engaging with project/programme managers, development teams, programme sponsors, process owners, service owners and third-party suppliers as necessary to support the delivery of projects/programmes according to the agreed parameters.
For more information, please see the attached job description.
Why work at Jisc
We want to make sure our people have the flexibility they need to balance their personal lives and do well at work. So, we focus on outputs rather than presenteeism and are open to a whole range of ways of working including flexible hours and working from home.
We are always learning and developing. All our people have access to a huge variety of learning resources to help them achieve this.
Our benefits are great too, We offer:
• 25 days holiday (plus bank holidays and 3 days Christmas closure)
• Simply health – a health cash plan
• You have the option to join the generous USS pension scheme
• We provide discounts on IT equipment, a cycle to work scheme and season ticket loans
• We also offer generous parental leave arrangements, career breaks and volunteer leave
Connecting with each other is a doddle, thanks to our technology, but getting face to face is something we value and find time for when we can, our main officers are Bristol, London, Harwell and Manchester so you may need to travel on occasion.
Other stuff you need to know
At Jisc we celebrate diversity and know that it is critical for our success. We work hard to make sure we’re inclusive. So, if you are great at what you do and share our values, we want to hear from you.
If you need any adjustments made to the application or selection process so you can do your best, let us know. We will be happy to help.
Just so you know, we review CV’s as we receive them, and interview as soon as we have applications that look like a good match, we don’t use closing dates. We advertised this role on 19/2/21.
We are fortunate to have technology that allows us to work from home. In line with government guidance, we have temporarily closed our offices so this role will be home based.