Content insight manager

Job Ref
Hybrid - Any of our hubs - UK
Professional Services
Salary: From £31,000 per annum, negotiable dependant on experience
Full Time

More details

Job title: Content Insight Manager
Jisc Grade: From £31,000 per annum, negotiable dependant on experience
Contract: Permanent
Location: Hybrid - flexibility to work from home and at any of our main hubs (London, Bristol, Manchester and Milton Park - Oxfordshire)

Jisc is the UK digital, data and technology agency focused on tertiary education, research, and innovation. We are a not-for-profit organisation with a big ambition to improve lives through education and research by providing hardware, software, and networking solutions.

Join us and your contribution will help us to empower UK universities, colleges, research institutions and wider customers with technology so that everyone prospers.

“We work as a geographically dispersed team, so mainly remotely, however, we have regular face to face activities, and we have hub offices where you can work with colleagues from our directorate and wider Jisc.”

About the role:

The main purpose of this role is to provide and manage content to support the Data analytics portfolio. This includes a key focus on writing about data, analysis and complex information, suitable for a variety of technical and non-technical audiences. It also includes producing and maintaining appropriate content such as user guides and toolkits to support the implementation and use of the products and services, promotional content to support marketing and business development activity, and thought leadership pieces.

The postholder will be expected to identify and plan potential new content in conjunction with appropriate stakeholders, then write content where appropriate. This will require working closely with the Head of customer insight and development, Marketing and communications business partner, Head of business intelligence, Head of digital capability and Head of analytics, customers, and any other appropriate stakeholders while also developing awareness of emerging sector needs and trends to shape content.

Responsibilities will include:
• Identify, plan and create original and co-authored content for emails, case studies, blogs, whitepapers, landing pages, videos, visuals and other resources or online tools
• Deliver content associated with the data analytics product and service websites
• Deliver regular content to drive increased traffic to the website, promoting product, services and thought leadership articles, and monitor its effectiveness
• Make use of data visualisation tools where appropriate to support storytelling and content production
• Build relationships with internal and external stakeholders / members and/or customers to ensure service delivery is effective

Key Skills and Experience:
• Ability to clearly communicate complex and/or large-scale data analyses to a variety of audiences.
• Ability to synthesise data and develop meaningful conclusions and insights
• Able to assimilate information and to disseminate effectively to customers
• Experience of presenting complex concepts to audiences of varying technical expertise
• Experience of manipulating and/or analysing complex data ideally in a management or business intelligence capacity

Please refer to the job description for full details.

Don’t meet every single requirement?
We know that sometimes people can be put off applying for a job if they think they can’t tick every box, but we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for this or other roles!

Why work for us?
At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors.

We believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. Our hybrid working policy is flexible, and the frequency of time spent in your nominated office will vary across teams and job roles.

Take a look at our fantastic benefits! We offer:
• Flexible work pattern, which can adapt to suit your schedules and personal commitments
• 31 days annual leave (plus bank holidays) that includes an additional three closure days over Christmas
• A generous pension scheme
• A range of leave options, including parental leave, 3 days volunteer leave per annum and even career breaks
• A generous budget to support you with external learning and Continuous professional development
• Allocated allowance of up to £250 to equip your home office
• A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning
• Mental health first aid trained staff and supportive environment
• Financial well-being support
• The opportunity to donate to charity tax-free with our Payroll Giving benefit
• A wide range of discounts from retailers and big-name high-street stores
• Cycle to work scheme
• Employee recognition awards and travel loans
• Additional Flexible benefits include Holiday Buying - Purchase 1-5 days’ additional holiday per annum, Healthcare Cashplan, Electric Car Lease Scheme and option to purchase SmartTech

Equality, diversity and inclusion
We celebrate diversity, embrace our differences, through our culture and employee networks and know that this is critical for our success. We work hard to make sure we’re inclusive and we are committed to furthering our culture of inclusion. Striving to be best in practice, we are working hard to achieve progressive change. ‘Always inclusive’ is one of our six guiding principles - a principle which actively encourages acceptance of differences within individuals.

We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, class, citizenship, marital status, disability, neurodivergence, trans status, veteran status, or gender identity.

Application process:
Please do let us know what reasonable adjustments you need made to the application or selection process so you can do your best. We will be happy to help you.

Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls!

We advertised this role on 9th July 2024