Head of Surveys

Job Ref
ST-DC&HOS1811
Location:
Remote
Function
Data
Salary
from £50,000 per annum negotiable depending on experience plus excellent benefits
Status
Full Time
Type
Permanent
Hours
35 hours

More details

Role: Head of Surveys
Salary: from £50,000 per annum negotiable depending on experience plus excellent benefits
Contract: Permanent
Location: Hybrid - office based with flexibility to work from home or at any of our hubs

About Jisc:
Jisc is the UK higher, further education and skills sectors’ not-for-profit organisation for digital services and solutions. We operate shared digital infrastructure and services; negotiate sector-wide deals with IT vendors and commercial publishers; and provide trusted advice and practical assistance for universities, colleges and learning providers.
Our customers and members form the majority of the higher education, further education, library and research institutions across the UK. We work in partnership with members to develop new products and services to address their needs and the needs of the staff and students.
We believe in technology for good – in improving lives through education and research. Our people want to make a real change and are at the heart of our success. At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career.
We’re a place unlike any other, where the best of education fuses with the best of technology to create a unique model with unique opportunities and interesting problems to solve in a diverse and inclusive environment. It’s what keeps our work varied, original and surprising – and that’s why we love it.

The team:
This fantastic opportunity sits within our Data Collection & Statistics directorate, where you will be managing a cross functional team that continues to develop Graduate Outcomes and grow future opportunities. The established Graduate Outcomes Survey is a national survey of all graduate activities 15 months after they have left higher education. The data collected by the survey is used by all members of the Higher Education sector. You will also work with colleagues across Jisc’s in looking for opportunities for further survey opportunities.

About the role:

• To lead the development and ongoing management of the Graduate Outcomes survey.
• To head up the team required to effectively deliver Graduate Outcomes Survey.
• To be the main contact for the management of critical third-party suppliers and the periodic procurement process for suppliers.
• To work with the team to establish and operate appropriate performance monitoring structures for the Graduate Outcomes Survey.
• To investigate and work to grow Jisc’s survey capability in this space through new opportunities, engagement, and business development.
• Identify and implement initiatives to drive survey data quality improvements such as enhanced response rates. To use evidence-based and research-led processes to further development and improve the survey instruments.
• Advise colleagues on matters relating to performance monitoring and data quality assurance.
• Use judgement and expertise to help remove barriers to delivery and/or provide clarity and options around prevailing issues, ensuring corrective action is taken. Undertake risk assessments and work to ensure appropriate mitigation plans are in place.
• Develop effective strategies with the communications team to enhance our engagement with graduates and encourage them to participate in this vital research.
• Advocating best practice in social science data collection methodologies in delivery of Graduate Outcomes.
• This role requires management of a complex set of stakeholder interactions.
• Any other reasonable duties to support effective team working across Jisc.

About you:
We know that sometimes people can be put off applying for a job if they think they can’t tick every box but we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You could be exactly what we need!

We are looking for:
• An understanding of research methods and experience in executing these in delivery of surveys and research and insights initiatives.
• An understanding of research methods and experience in executing these in delivery of surveys and research and insights initiatives.
• Experience of leading a multidisciplinary team and growing internal capabilities within a business.
• Experience of direct service planning, managing and monitoring of resources and a proven ability to set and deliver objectives in accordance with agreed priorities.
• Experience of supporting improvements in practice and service delivery
• Contract and contractor management experience
• Work independently and as part of a team
• Undertake a methodical approach to work, especially when working under pressure
• Apply a clear and logical approach to problem solving
• Work accurately and pay scrupulous attention to detail
• Be self-motivated and pro-active

Don’t meet every single requirement?
We know that sometimes people can be put off applying for a job if they think they can’t tick every box but we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for this or other roles!

Why work at Jisc:
At Jisc we believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life.

We offer hybrid working and although the majority of our staff work from home, getting face to face is something we value and find time for when we can. If you prefer an office environment all our hubs are open and offer a great space to work.

Our benefits are great too. We offer:
• Flexible work pattern, which can adapt to suit your schedules and personal commitments
• 28 days annual leave (plus bank holidays) and an additional three closure days over Christmas
• A generous pension scheme with above average employer contributions
• A range of leave options, including parental leave, volunteer leave and even career breaks.
• A generous budget to attend conferences and in-person training
• Allocated allowance of up to £250 to equip your home office
• A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning
• Mental health first aid trained staff and supportive environment, plus your own Wellbeing allowance to spend on wellbeing for you
• Financial well-being support
• Discounts on big-name high-street stores
• Cycle to work scheme
• Employee recognition awards and travel loans

Equality, diversity and inclusion:
At Jisc, we strive to be best in practice and are working hard to achieve progressive change. ‘Always inclusive’ is one of our six guiding principles - a principle which actively encourages acceptance of differences within individuals.

We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, neurodivergence, trans status, veteran status or gender identity.

Application process:
Please do let us know what reasonable adjustments you need made to the application or selection process so you can do your best. We will be happy to help you.

Just so you know, we review CVs as we receive them, and interview as soon as we have applications that look like a good match (usually within a week). We don’t use closing dates. So, please apply as soon as possible to avoid missing out on this role. We advertised this role on 18/11/2022.