IT Network Engineer Apprentice

Job Ref
London - office based
Apprentice scheme
£20,000 when working full time (35 hours per week)
Full Time
Fixed Term Contract

More details

Role: IT Network Engineer apprentice
Salary: £20,000 per annum (when working full time max 35 hours per week)
Contract: 2.5 year Fixed term contract
Location: Hybrid - office based in London with full flexibility to work from home or at any of our hubs on occasion – London, Bristol, Manchester and Harwell.

Jisc is the UK higher, further education and skills sectors’ not-for-profit organisation for digital services and solutions. We operate shared digital infrastructure and services; negotiate sector-wide deals with IT vendors and commercial publishers; and provide trusted advice and practical assistance for universities, colleges and learning providers.
For us, it’s all about having an entrepreneurial and growth mindset. Our culture is one of lifelong learning, where everyone’s voice and perspective is heard in a diverse, inclusive environment. At Jisc, we all play a key role in delivering meaningful and positive impact every single day. That’s the definition of a meaningful career.
Here we are surrounded by some of the brightest people in the sector, all dedicated to empower others to achieve their professional and personal ambitions. It’s inclusive and friendly, an ideal place to shape a career – from collecting new skills to finding our niche, here we are encouraged to try new things and keep us a the cutting-edge.

The team:

The Janet network division is aligned to the; Design – Build – Operate model for service delivery and support. The network engineer role has responsibility for the delivery, availability, integrity, and management of all network services that are offered via the Janet network.
The Janet NOC is recognised as a centre of excellence for operational and delivery networking, all Janet network engineers are expected to promote this role and to perform their duties in a way that maintains the high profile achieved by Jisc, at all levels

About you:

We know that sometimes people can be put off applying for a job if they think they can’t tick every box but we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You could be exactly what we need!

We are looking for:

• Ability to create and maintain positive, professional and trusting working relationships with a wide range of internal, external and connected stakeholders.
• Excellent interpersonal and communication skills, both verbal and written
• Effective problem solving skills
• Strong team player prepared to work flexibly
• 5 x GCSE’s grade A*-C /4-9 including Maths and English (or equivalent)
• 2 x A-levels grade A-C

About the role:

The apprentice network engineer role will support our Ops desk along with our NEG and CAT functions. You will be carrying out tasks assigned by the team manager as related to the team’s primary objectives.
You may need to travel and attend site or external locations when required for network related tasks. Produce, develop and maintain operational procedures, work instructions and appropriate documentation.
Collaborate when required with colleagues within the directorate, to provide the necessary technical support. Actively participate in project teams and procurement panels as required to assist in the evaluation and procurement of new networks, services or equipment and their technologies

Other responsibilities will include:
• Record and track queries and complaints and ensure their resolution either by Jisc Service Desk staff or by escalation to other members of the company as appropriate
• Record, track and ensure resolution of operational problems, including those reported to the Jisc Service Desk, those identified by Jisc Service Desk staff and those notified by automatic network monitoring systems. This will include liaison with customers, suppliers, other network operators and colleagues
• Monitor the regional, national and international network systems and services that comprise Janet
• Contribute to the development of processes and procedures as part of the Management Framework as required within the Jisc Service Desk
• Proactively monitor customer networks via our internal monitoring system, investigating, troubleshooting and resolving issues.
• Provide incident management and technical resolution of 1st line network related faults and prompt escalation to 2nd line when required.
• To be studying towards an IT qualification (ideally Cisco/Juniper Technology, e.g. CCNA) if you haven’t got one already
• Operation of network equipment at various locations for which specific health and safety requirements are demanded, which dictates that all engineers are required to undertake the relevant training, and for them to create Methods of Procedure (MoP) and Risk Assessment Method Statements (RAMS), where necessary. [Appropriate personal protective equipment (PPE) will be provided to all field engineers]

Why work at Jisc:

We want to make sure our people have the flexibility they need to balance their personal lives and do well at work. So, we focus on outputs rather than presenteeism and are open to a whole range of ways of working, including flexible hours and working from home.

You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors. At Jisc we offer hybrid working so you have the flexibility to work from home or if you prefer, from any of our offices. At times you may be required to attend meetings, however there are situations where you may need to work from the office more often, but will be dependent on your role requirement.

We’re always learning and developing. All our people have access to a huge variety of learning resources to help them achieve this.

Our benefits are great too. We offer:
• 25 days holiday (plus bank holidays and three additional days Christmas closure) and flexible agile working
• A range of health and wellbeing benefits, including access to wellbeing support
• The option to join a generous pension scheme
• A wide range of discounts, a cycle scheme, financial wellbeing savings and season ticket loans, as well as a range of other benefits
• We also offer generous parental leave arrangements, career breaks and volunteer leave
• Dedicated training and development programme on your scheme.
• Support from your line manager and mentor
• Network community with your cohort and previous cohorts
• Chances to go to career days to promote Jisc early careers schemes

Connecting with each other is easy, thanks to our technology but getting face to face is something we value and find time for when we can. Our main offices are Bristol, London, Harwell and Manchester, so you may need to travel on occasion.

Other stuff you need to know
At Jisc we celebrate diversity and know that it is critical for our success. We work hard to make sure we’re inclusive. So, if you are great at what you do and share our values, we want to hear from you.

If you need any adjustments made to the application or selection process so you can do your best, let us know. We will be happy to help.

Just so you know, we review CVs as we receive them, and will be inviting people to assessment centres from late April onwards. So, please apply as soon as possible to avoid missing out on this role. We will stop accepting new applications for this role on 10th April 2022.